Terms & Conditions

The following terms and conditions apply between you (the customer) and us (Future Vehicle Leasing, which is a trading name of MW Vehicle Contracts) for the acquisition of vehicles listed on our website through various funding options. Nothing in these terms and conditions shall affect your statutory rights. Future Vehicle Leasing is committed to providing the highest standards of customer service. Should you have any issue or complaint, please contact us and we will endeavour to resolve it promptly and fairly.

Specification & vehicle images

The vehicle specifications and vehicle data displayed on our website are supplied by the relevant motor manufacturers. Whilst we make every effort to ensure the accuracy of the information given, the website should only be used as a guide and purchasing decisions should not be made, nor contracts entered into, without verification of data with either the manufacturer or franchised dealer. All images used on the Future Vehicle Leasing website are for the purposes of illustration only.

Pricing

Although we try to ensure that all pricing information on our website is accurate, occasional errors may occur that result in goods being advertised at the incorrect price or otherwise misrepresented. On discovering a pricing error that affects your order, we will contact you to ask whether you wish to cancel your order or continue with your order at the amended price. We will not be obliged to supply goods at the incorrect price. Prices on our website are for information purposes only and do not constitute an offer by Future Vehicle Leasing. We reserve the right to adjust prices, offers and specifications of goods on our website at any time before or after we accept your order; we will notify you of such changes that affect your order and in these circumstances you have the right to cancel your order if you wish. All prices quoted on our website are in UK Pounds Sterling and exclude VAT for business leasing but include VAT for personal leasing. If the rate of VAT changes between the point of order and the supply of the vehicle, payments will be adjusted accordingly. Prices include delivery by the dealer to your preferred UK mainland destination, number plate, Road Fund Licence for the term (if applicable) and Vehicle Registration Charge.

Ordering

Your order of a vehicle from the Future Vehicle Leasing website is an offer by you that is subject to acceptance by us; acknowledgement of receipt of your order does not constitute legal acceptance of it. We may choose not to accept your order for any reason and will not be liable, in those circumstances, to you or to anyone else. All orders are also subject to availability, price changes and the payment of a deposit. Should the vehicle you have ordered not be available, we will contact you to offer possible alternatives; in these circumstances, you will have the option to take an alternative vehicle, wait until the vehicle you ordered is available or cancel your order. In the event of your order being cancelled by us, we will refund any deposit already paid by you in respect of that order. If you cancel the order prior to delivery, we will require confirmation in writing. If we accept your cancellation we will levy a charge for administrative expenses incurred in processing your order. The charge will be at our sole discretion, but would not normally exceed £500. If a vehicle has been ordered and built or modified to your specification and additional cancellation costs are incurred from the supplying dealer, these costs will be added to the cancellation charge.

The above clauses will not apply if you cancel your order by exercising your rights afforded to you under the Consumer Credit Act 1974. the Consumer Protection (Distance Sales) Regulations 2000 or the Financial Services (Distance Marketing) Regulations 2004.
(Please be aware that these regulations afford cancellation rights in limited circumstances only and would not normally apply to a business user agreement)

Delivery

Acceptance of your order and the formation of a contract between you and Future Vehicle Leasing will start on payment of the required deposit. We will send confirmation of the vehicle you have ordered and offer an estimated delivery date. Completion of contracts and payment of remaining deposits will be required before delivery of the vehicle can take place. On receipt of the correct finance documents and any balance of monies required, Future Vehicle Leasing will arrange delivery of the vehicle to your chosen UK mainland destination. Please note that local registrations of vehicles are not possible and that delivery dates are subject to change by the manufacturer.
It is the aim of Future Vehicle Leasing to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.
To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing. To help us resolve your problem you should provide the following information:

• your full name and contact information
• full details of your complaint
• your agreement details
• details of what you would like us to do to put things right
• photocopies of any relevant paperwork

We will try to resolve your complaint immediately, however, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
If you have a regulated consumer contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.